Quick answer: To raise an Aadhaar enquiry or complaint, call the Unique Identification Authority of India (UIDAI) on its toll-free helpline 1947, email help@uidai.gov.in, or file a complaint online on the myAadhaar portal (myaadhaar.uidai.gov.in). Keep your Enrolment ID (EID), Update Request Number (URN) or Service Request Number (SRN) ready, note the complaint number you receive, and track it online or on 1947. UIDAI’s Citizen’s Charter says grievances are normally resolved within 30 days.
Before you complain: check your Aadhaar status first
Many complaints are really status questions: an enrolment that has not produced an Aadhaar number yet, an update that seems stuck, or a card that has not arrived. Checking the status first tells you whether you need to complain at all.
- Go to the myAadhaar portal (myaadhaar.uidai.gov.in).
- Choose the option to check enrolment or update status.
- Enter your 28-digit Enrolment ID (from your enrolment slip) or your URN or SRN (from an update request), plus the captcha.
- Read the status shown. If your Aadhaar has been generated, you can download e-Aadhaar straight away instead of waiting for the letter.
You can also check status through the self-service IVRS on 1947, which UIDAI’s Citizen’s Charter says is available 24×7. If your card simply has not arrived, our guide on what to do when your Aadhaar card has not reached you covers delivery and download.
Ways to file an Aadhaar complaint or enquiry
UIDAI accepts grievances through several channels. Its Citizen’s Charter (January 2024) lists phone, email, chatbot, web portal, post, walk-in at regional offices and the government’s public grievance portal. Use whichever suits you; you do not need to use all of them.
| Channel | How to use it | Best for |
|---|---|---|
| Helpline 1947 (toll-free) | Call and speak to a resident support executive, or use the self-service menu | Quick questions, status checks, registering a complaint by phone |
| myAadhaar portal | Use “File a Complaint” on myaadhaar.uidai.gov.in; track it with “Complaint Status” | A written complaint with a reference number you can track |
| Write to help@uidai.gov.in | Detailed problems where you want a written record | |
| Aadhaar Mitra chatbot | On uidai.gov.in, in English and Hindi | Filing or checking a complaint, finding a centre, booking an appointment |
| Aadhaar app | “Track my request” in the official Aadhaar app | Following up on requests you have already made |
| Regional office or UIDAI headquarters | Walk in or send a letter | Unresolved cases that need a regional office to look at them |
| CPGRAMS | The Centralised Public Grievance Redress and Monitoring System (pgportal.gov.in) | Escalation when a complaint has gone unanswered |
1. Calling the 1947 helpline
According to UIDAI’s Citizen’s Charter, the 1947 contact centre works in 12 languages: Hindi, English, Telugu, Tamil, Kannada, Malayalam, Assamese, Bengali, Gujarati, Marathi, Punjabi and Odia. The self-service menu runs round the clock. Executives are available Monday to Saturday from 7 am to 11 pm and on Sunday from 8 am to 5 pm, except on 26 January, 15 August and 2 October.
When an executive registers your complaint, write down the complaint or interaction number you are given. You will need it to follow up.
2. Filing a complaint on the myAadhaar portal
- Open myaadhaar.uidai.gov.in and choose “File a Complaint”.
- Enter your name, mobile number and email, and, where relevant, your EID, URN or SRN.
- Select the category that best matches your problem.
- Describe the problem clearly: what you applied for, when, at which centre, and what has gone wrong.
- Complete any verification the portal asks for, then submit.
- Save the complaint number shown on screen. Use “Complaint Status” on the same portal to track it.
3. Writing to help@uidai.gov.in
Email works well when the problem is complicated or you want to attach screenshots. Include your name, registered mobile number, your EID, URN or SRN and a short timeline of what happened. Do not send your full Aadhaar number, OTPs or biometric details by email. If you need to quote Aadhaar, the last four digits are usually enough to identify your case.
4. Post or a visit to a regional office
UIDAI’s headquarters is at Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi 110001. UIDAI also has regional offices that handle grievances for their states; check the contact page on uidai.gov.in for the office that covers your state before you write or visit.
If you have lost your Enrolment ID
An older version of this article described a “retrieve lost EID/UID” form on the main UIDAI site. That service now sits on the myAadhaar portal:
- Go to myaadhaar.uidai.gov.in and choose “Retrieve EID/UID”.
- Pick whether you want your Enrolment ID or your Aadhaar number.
- Enter your name and the mobile number or email registered with Aadhaar, then the captcha.
- Enter the OTP. The EID or Aadhaar number is sent to your registered mobile or email.
If no mobile number is registered, call 1947 or visit an Aadhaar centre, where the number can be found through a biometric search. Our guide to recovering a lost or misplaced Aadhaar covers this in more detail.
How long a complaint takes and how to escalate
UIDAI’s Citizen’s Charter sets a standard that grievances are normally resolved within 30 days of being received. It also says UIDAI accepts a grievance about a service once that service’s own published timeline has passed. For example, if your update request is still within its normal processing time, a complaint may simply be closed with a “still in process” reply.
If 30 days pass without a useful answer:
- Follow up with your number. Call 1947 or check “Complaint Status” on myAadhaar and quote your complaint number.
- Contact the regional office for your state, in writing or in person, with copies of your earlier complaint and reply.
- File on CPGRAMS (pgportal.gov.in), the central government’s grievance portal, and direct it to UIDAI. Mention your earlier complaint number so your history is visible.
Tips that get complaints resolved faster
- Keep your reference numbers handy. UIDAI asks applicants to keep their EID, URN or SRN ready for quick disposal.
- One problem per complaint. Separate complaints are easier to route to the right team.
- Be specific. Give dates, the centre name or location, and what you were told at the centre.
- Do not pay agents. Filing and tracking complaints with UIDAI is free.
- Check whether the issue needs a centre visit. Name, date of birth, gender and biometric changes are done at an enrolment centre, so a complaint will not fix a rejected update by itself. You may need to book an appointment at an Aadhaar Seva Kendra and apply again with correct documents.
For problems such as an OTP not arriving, a name mismatch or biometric failures, see our list of common Aadhaar problems and how to solve them.
Contact details from earlier versions of this article
When this guide was first written, UIDAI’s contact list included a toll-free number in the 1800 series (1800 180 1947), a fax number and a postal box in Bengaluru. UIDAI’s current grievance page lists the short helpline 1947 and help@uidai.gov.in, and does not list the fax number or the Bengaluru postal box. Use the current channels above. An earlier version also said the online form would get a response within 24 hours; UIDAI does not promise that, and its published standard is normally within 30 days.
Frequently asked questions
What is the Aadhaar customer care number?
The UIDAI helpline is 1947, and it is toll-free. The self-service menu works at any time; executives are available from 7 am to 11 pm Monday to Saturday and 8 am to 5 pm on Sunday, according to UIDAI’s Citizen’s Charter.
How do I check the status of my Aadhaar complaint?
Use “Complaint Status” on myaadhaar.uidai.gov.in with your complaint number, ask the Aadhaar Mitra chatbot on uidai.gov.in, or call 1947 and quote your number.
Can I complain about an Aadhaar centre that charged too much?
Yes. Report it through 1947, myAadhaar or email, with the centre’s name, location, date and amount charged. UIDAI publishes its official fees; for example, enrolment is free and a separate demographic update at a centre costs ₹75.
What if my complaint is closed without a solution?
File a fresh complaint that quotes the old number and explains why the reply did not solve the problem. If that does not work, approach your state’s UIDAI regional office or file on CPGRAMS (pgportal.gov.in).
Is there a fee to file an Aadhaar complaint?
No. All of UIDAI’s grievance channels are free. Be wary of anyone who asks for money to “speed up” a complaint.
This guide was checked in October 2026 against UIDAI’s grievance redressal page, its Citizen’s Charter (January 2024) and the myAadhaar portal. Helpline hours and channels can change, so confirm on uidai.gov.in before you rely on them.
