Can You Still Add Money to a Paytm Payments Bank Savings Account?

Quick answer: No, you can no longer add money to a Paytm Payments Bank savings account. The Reserve Bank of India (RBI) barred Paytm Payments Bank Ltd (PPBL) from taking deposits after 15 March 2024 and cancelled its banking licence from the close of business on 24 April 2026. The Delhi High Court has since ordered the bank to be wound up, and a court-appointed liquidator is now handling customers’ balances. The Paytm app itself still works for UPI payments through other banks.

Important update: Paytm Payments Bank is being wound up

This article was first written when the Paytm savings account was a new feature and people were learning how to move money into it from the Paytm wallet or a card. That process no longer works. Here is what happened:

• March 2022: The RBI directed PPBL to stop onboarding new customers.
• 31 January 2024: The RBI barred PPBL from accepting fresh deposits, credit transactions or top-ups in customer accounts, wallets, FASTags and similar products. The deadline was first set as 29 February 2024 and later extended to 15 March 2024. Customers could still withdraw or use the money already in their accounts.
• 14 March 2024: The National Payments Corporation of India (NPCI) allowed One 97 Communications Ltd, the company behind the Paytm app, to run UPI as a third-party app through Axis Bank, HDFC Bank, State Bank of India and YES Bank. The @paytm UPI handle was redirected to YES Bank.
• 24 April 2026: The RBI cancelled PPBL’s banking licence under Section 22(4) of the Banking Regulation Act, 1949, effective from the close of business that day. The RBI said the bank had enough liquidity to repay its entire deposit liability.
• July 2026: The Delhi High Court ordered PPBL to be wound up under Sections 38 and 39 of the Banking Regulation Act (order dated 8 July 2026). It appointed Girikumar M. Nair as the Official Liquidator.
• 7 October 2026: The RBI announced that PPBL has been excluded from the Second Schedule to the RBI Act, 1934, so it is no longer a scheduled bank.

If you still have money in Paytm Payments Bank

The liquidator’s notices on the bank’s official website (paytm.bank.in) set out the current position:

1. You do not need to file a claim. The claim of every PPBL depositor is treated as already filed in the winding-up. This covers unused balances in savings accounts, wallets, FASTags, NCMC cards and other deposit products.
2. Wait for the official repayment process. As of the liquidator’s update of 31 July 2026, customer balances were being reconciled and verified. A largely automated claim and payment process was being designed, and detailed instructions and timelines were still to be published.
3. Expect KYC checks. The liquidator says it will verify identities so that money is released only to the correct account holder.
4. Know the insurance cover. Bank deposits are insured by the Deposit Insurance and Credit Guarantee Corporation (DICGC) up to the statutory limit, currently ₹5 lakh per depositor per bank.
5. Use only official channels. The liquidator lists ol@paytmbank.com and nodalofficer@paytmbank.com for queries. The PPBL mobile app is not available.

The liquidator warns that PPBL will never ask for OTPs or passwords, and that you should never pay anyone to “process” a claim. Treat any such call or message as a scam.

How to add money for payments in the Paytm app today

The Paytm app is run by One 97 Communications Ltd, which is a separate company from the bank. The app still works for payments, but money now moves from an account at another bank, not from a Paytm Payments Bank account.

1. Open the Paytm app and choose to link a bank account for UPI.
2. Pick your bank. It must be a bank other than Paytm Payments Bank, and the mobile number registered with that bank must be the SIM in your phone.
3. Verify the account and set a UPI PIN using your debit card details, if you have not set one before.
4. Pay merchants, send money or pay bills directly from that bank account through UPI.

Before 2024, many people loaded the Paytm wallet and then moved money into their Paytm savings account. Wallets issued by PPBL cannot be topped up any more, so that route has closed.

How the old process worked (for the record)

When this guide was first published, the steps were:

1. Open a Paytm Payments Bank account in the Paytm app and complete KYC.
2. Go to the profile section and open “Savings Account Details” using the passcode set during KYC.
3. Note the account number and the bank’s IFSC.
4. Add those details in the wallet’s transfer option and confirm with an OTP. The money moved instantly through IMPS (Immediate Payment Service).

The original version also listed the benefits of the account at the time: interest on the balance, a debit card, and no transaction fee on UPI or card payments for online shopping. These steps and benefits no longer apply.

Other UPI apps, such as PhonePe, work with accounts at any bank that supports UPI. Offers on payment apps change often, so check the terms on pages such as PhonePe wallet offers before you rely on a cashback.

For other ways to pay without cash, read our guides to Aadhaar Pay and the advantages and challenges of online payment gateways.

Frequently asked questions

Is my money in Paytm Payments Bank safe?

The RBI said when it cancelled the licence that PPBL had enough liquidity to repay all depositors. Repayment will happen through the court-supervised winding-up, and deposits are covered by DICGC insurance up to ₹5 lakh per depositor. Timing depends on the liquidator’s process.

Do I have to apply to get my Paytm Payments Bank balance back?

Depositors do not need to submit a fresh claim, according to the liquidator. Watch the official website (paytm.bank.in), SMS and email for the claim and payment instructions.

Can I still use Paytm UPI?

Yes, as long as you link an account at another bank. Paytm’s UPI service runs through partner banks, not through Paytm Payments Bank.

What happens to my Paytm FASTag balance?

FASTags issued by PPBL could not be recharged after 15 March 2024. Any unused balance is treated as a deposit claim in the winding-up. Get a FASTag from another bank to keep using toll lanes.

Is the Paytm app shutting down?

No. The bank is being wound up, but the Paytm app is run by a separate company, One 97 Communications Ltd, and continues to operate.

Checked in October 2026 against RBI press releases on Paytm Payments Bank, NPCI’s March 2024 announcement and the Official Liquidator’s notices on paytm.bank.in. The winding-up is ongoing, so check the official website for the latest claim instructions.